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Client Appreciation

Each day can change drastically at our clinic. Our days are pre-planned; surgeries are booked appropriately, appointments are scheduled in advance, and we even have certain times of the day booked off for Technician appointments. We as a team, all strive to provide the best client care. We appreciate our client’s patience as not every day flows according to best laid plans due to emergencies or unforeseen situations.

The client care team are always busy booking the appointments and meeting the needs of our clients. The client care team member is the person who is always greeting our customers with smiles on their faces even when they just had to say good-bye to a long-term patient that was just euthanized minutes ago. They typically will check our patients in for their appointment, get the weight of a patient, let an Outpatient Assistant (OPA), Technician, or Doctor know that a client has arrived, and check our clients out at the end of each visit. Not every day is easy working on the front desk, but it is greatly appreciated knowing our clients are understanding.

In outpatient (appointments) and inpatient (surgical and hospitalized patients) land, the staff are the ones who greet our clients at the beginning of every appointment and surgery check in mornings. Our OPA’s are special to us because they gather a brief history of how our patient has been doing. Next the OPA will provide the information to the Veterinarian who will then decide how best to proceed. Our OPA’s also help assist our Veterinarians by preparing prescriptions and assisting with examinations.

On our way to the treatment room you will normally find our Technicians who do nail trims, animal care, blood work, cytology, radiology and much more.

As a clinic we appreciate having such wonderful clients understand not every day goes 100% according to plan but that every pet will get our best!

Written by: Tiffani MacDonald, Veterinary Technician

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Last updated: September 13, 2021

Dear Clients,

The province of Nova Scotia will enter Stage 5 of the COVID re-opening plan on September 15. Here is what Stage 5 will look like at Clayton Park Veterinary Hospital:

  • Masks are required for all clients entering our hospital, as well as for all our staff
  • Telemedicine appointments are available to anyone who cannot wear a mask inside our hospital
  • 1 client per exam room allowed (exceptions will be made for end of life procedures)
  • Credit cards are the preferred method of payment
  • Curbside pickup of food and medication is still available. Please call ahead of time so that we can have your order ready upon your arrival. A reminder that we require 48 hours notice for food and prescription orders. To place an order through our online store, visit our website and click on "Online Store".
  • OPERATING HOURS

    Monday to Thursday: 8:00 am - 8:00 pm
    Friday: 8:00 am – 6:00 pm
    Saturday: 9:00 am - 3:00 pm
    Sunday: Closed

    NEW PET OWNERS

    Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.

    Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

    - Your dedicated team at Clayton Park Veterinary Hospital