Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.

902.434.0700

Parasite Prevention Plan

Parasite Prevention Plan for Pets

The arrival of warmer weather means an increase in ever-present ticks, fleas and/or those pesky intestinal worms. To help your furry family member remain free of these unwelcome guests, let’s get them protected!

Having you been wondering what you can do for your pet this year given the pandemic crisis? Although our community is faced with an unprecedented situation, we at Dartmouth Veterinary Hospital has taken additional measures to protect you and our team while providing the necessary care and prevention treatment for your pet as their well-being is always our priority.

Read on to find out what we are able to offer for parasite prevention while practicing physical distancing during these challenging times. If you are unsure which option is for you, call or email us to speak directly to a staff member who can assist you.

Option 1: Prevention Medication Pick Up

Which pets are eligible for this option: “My pet is healthy and I want to ensure it stays that way.”

This option is best for: Clients whose pets have visited our hospital within the last 12 months.

  1. Call or email us to provide updates or changes to your pet’s health and to place the order for your parasite prevention medication of choice. Remember to indicate the quantity you wish to pick up and if your pet has had any significant weight changes as this may affect dosing.
  2. Come to the clinic during our new open hours to pick up the medication from the hospital.
  3. Administer to your pet at home based on the prescription instructions provided or the direct advisement of your veterinarian.

All pick-ups at our hospital are “no-contact.” When you arrive, remain in your vehicle and call us from the parking lot so we can bring the medication to you. We accept credit card payments (Mastercard and Visa) over the phone. We have a portable debit machine for those clients who are unable to pay via credit card.

Option 2: Prevention Medication with a Telemedicine Check-Up

Which pets are eligible for this option: “My pet is generally healthy but I have a few concerns.”

This option is best for: Clients whose pet would benefit from a virtual check-up with a veterinarian as there are health concerns with their well-being and/or if your pet has not been to our hospital in over 12 months.

  1. Click on the Online Consultation button on our website. Follow the steps to create an account and/or log in. Check out our Facebook page for a how-to video or give us a call if you run into any issues and our staff will be happy to assist you.
  2. Book a consultation via phone or video chat at a time that works best for you. Our doctors provide telemedicine service every weekday from 8:00 a.m. to 8:00 p.m. so available appointment times vary to ensure we are able to accommodate everyone’s schedule to the best of our ability.
  3. The veterinarian will connect with you at the scheduled time to discuss your pet’s health. Once the consult is complete, they will prepare a prescription for parasite control to be picked up at the clinic. The veterinarian will also discuss any additional recommendations related to your pet’s health (including a contactless visit if necessary) and may prescribe additional medications or ask you to hold off on giving the parasite medication until a later time.
  4. Come to the clinic during our new open hours to pick up the medication from the hospital.
  5. Administer to your pet at home based on the prescription instructions provided or the direct advisement of your veterinarian.

All pick-ups at our hospital are “no-contact.” When you arrive, remain in your vehicle and call us from the parking lot so we can bring the medication to you. We accept credit card payments (Mastercard and Visa) over the phone. We have a portable debit machine for those clients who are unable to pay via credit card.

Option 3: Prevention Medication with Contactless Hospital Visit

When this option is recommended: “I am concerned about my pet’s health.”

This option is best for: Clients whose pet is on regular medication, has existing conditions (weight loss, chronic issues, or medications), and/or has had a noticeable change in health, and may require an examination from our veterinarian.

  1. Call or email us to discuss your pet’s health and to book an appointment.
  2. Come to the clinic at your scheduled time and make sure to bring a charged mobile phone as this will be our main way of contacting you. When you arrive, remain in your vehicle and call us so we know you are here. We will provide directions on a contactless method to bring your pet inside for their visit and obtain your best contact number for during the exam. Only your pet enters the hospital while you remain in your vehicle for the duration of the appointment.
  3. The veterinarian will connect with you via phone or video during or post-exam to discuss your concerns and their findings. They will discuss any additional testing that is recommended based on the diagnosis.
  4. One of our staff members will bring the parasite prevention medication (and any other medication prescribed) to you outside of the clinic and return your pet to you.
  5. We will discuss treatment and take payment from Visa or Mastercard over the phone (or bring the debit machine to you at your vehicle if necessary).

For your parasite prevention inquiries, please send us an email at info@dartmouthvet.ca, or call us at 902.434.0700Due to higher than normal call volume, we may not be able to answer the phone right away. Please send us an email for any non-urgent requests and we will get back to you as soon as possible.

Our regular methods may have changed during this pandemic but our goal remains the same – to ensure our furry friends continue to stay healthy and protected so you can enjoy their snuggles all year long.

For regular updates on our hours and visit protocols, please follow our social media platforms as these are constantly changing.

Sincerely,
Dartmouth Veterinary Hospital

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Last updated: June 30, 2020

Dear Clients,

With recent changes to restrictions on businesses, we are pleased to advise that effective June 5, 2020, some restrictions on veterinary practices have been lifted. We are now allowing our clients entry into the building for appointments as of July 2nd, 2020 for those who wish to accompany their pet into the clinic.

Based on these changes, below are some important updates to our operating policies.

1. As of Monday, June 8, 2020, WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY

This includes vaccines, wellness exams, bloodwork, spays and neuters, dental services, and more!

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

  • Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us. For those wishing to come into the clinic, once the veterinarian and the spacious exam room is ready, a staff member will then meet you outside to bring one client (required to wear a facial covering to enter the building) and the pet into the hospital for an examination. The Veterinarian will discuss the patient's history with you in the exam room, any concerns you have, and will then take your pet to the treatment area to perform the physical portion of the exam with the assistance of a support staff member. This is to limit close human contact for both our clients and our staff's safety. Once the physical exam is done and any recommended treatments were given, the Veterinarian will return to the exam room with your pet and answer any remaining questions. After your appointment, a support staff member will meet you in the exam room to take care of any needed medications and payment before escorting you back out of the clinic.
  • Continue offering clients to remain in their vehicle for the duration of the exam and have the Veterinarian provide the consult over the phone for those who prefer this option. A staff member will escort your pet into and out of the building for the appointment and will take care of any payment over the phone or using our portable machine at your vehicle. They will bring any items going home to you at your vehicle.
  • Continue the use of credit cards as the preferred payment method. We do have a portable debit machine if necessary. We are still trying to limit the intake of cash at this time.
  • Continue with solely curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
  • 3. ONLINE CONSULTATIONS ARE AVAILABLE

    If you wish to connect with a veterinarian via message, phone, or video, visit our website and follow the "Online Consultation" link. Please note that due to the high demand for appointments we are now seeing in the clinic, telemedicine options are very limited.

    4. OPERATING HOURS

    We are back to our previous regular business hours and are OPEN with the following hours:

    Monday, Thursday: 7:15 am - 9:00 pm
    Tuesday, Wednesday, Friday: 7:15 am - 8:00 pm
    Saturday: 9:00 am - 3:00 pm
    Sunday: CLOSED

    Thank you for your patience and understanding and we look forward to seeing you and your furry family members!

    - Your dedicated team at Dartmouth Veterinary Hospital