Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
Your pet isn’t giving you a hard time; your pet IS HAVING a hard time
March 2, 2020
One of my colleagues once spoke a phrase that would forever change my perspective: “your pet isn’t giving you a hard time; your pet is having a hard time”.
I think this rings particularly true when most pets are in a veterinary setting. So often we see hissing cats and barking dogs being scolded by their embarrassed owners for not behaving when coming in for a visit. No one wants to have the “bad” dog or the “mean” cat – but all we see is that your dog or cat is scared. And reasonably so! You and I know this vet visit is for the greater good – but they don’t. We are strangers. We poke and prod at the places that hurt. We often don’t listen to the signals they are giving us that they are painful or scared and want us to stop because we have to examine them thoroughly. What we are doing can be scary, despite all of our best efforts to avoid it.
So what can you do to help your pet when they’re at the vet?
1. Keep cat carriers up off the floor and keep them covered with a towel. Bonus points if you cover the carrier in a towel sprayed with Feliway! 2. If your dog is fearful of other dogs, try to sit away from other pets, or alert our front staff that you will be walking outside until your appointment begins. 3. Are you worried about an altercation between your dog and another dog in the waiting area? Come in and let us know. We have other options and strategies for getting your dog in and out safely. 4. Would you feel more comfortable being put immediately into a room on arrival? We can put an alert on your file and you can call in advance to ensure you and your scared pup are never left waiting in a situation that makes you feel unsafe. 5. Avoid showing up too far in advance of your appointment if your pet is fearful. Long wait times can increase anxiety and create a “build-up” effect.
Coming to the vet can be an unpleasant experience, but we can all work together to make it easier on everyone. Just ask if you feel your pet needs special accommodations.
With recent changes to restrictions on businesses, we are pleased to advise that effective June 5, 2020, some restrictions on veterinary practices have been lifted. We are now allowing our clients entry into the building for appointments as of July 2nd, 2020 for those who wish to accompany their pet into the clinic.
Based on these changes, below are some important updates to our operating policies.
1. As of Monday, June 8, 2020, WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, bloodwork, spays and neuters, dental services, and more!
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us. For those wishing to come into the clinic, once the veterinarian and the spacious exam room is ready, a staff member will then meet you outside to bring one client (required to wear a facial covering to enter the building) and the pet into the hospital for an examination. The Veterinarian will discuss the patient's history with you in the exam room, any concerns you have, and will then take your pet to the treatment area to perform the physical portion of the exam with the assistance of a support staff member. This is to limit close human contact for both our clients and our staff's safety. Once the physical exam is done and any recommended treatments were given, the Veterinarian will return to the exam room with your pet and answer any remaining questions. After your appointment, a support staff member will meet you in the exam room to take care of any needed medications and payment before escorting you back out of the clinic.
Continue offering clients to remain in their vehicle for the duration of the exam and have the Veterinarian provide the consult over the phone for those who prefer this option. A staff member will escort your pet into and out of the building for the appointment and will take care of any payment over the phone or using our portable machine at your vehicle. They will bring any items going home to you at your vehicle.
Continue the use of credit cards as the preferred payment method. We do have a portable debit machine if necessary. We are still trying to limit the intake of cash at this time.
Continue with solely curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone, or video, visit our website and follow the "Online Consultation" link. Please note that due to the high demand for appointments we are now seeing in the clinic, telemedicine options are very limited.
4. OPERATING HOURS
We are back to our previous regular business hours and are OPEN with the following hours:
Monday, Thursday: 7:15 am - 9:00 pm Tuesday, Wednesday, Friday: 7:15 am - 8:00 pm Saturday: 9:00 am - 3:00 pm Sunday: CLOSED
NEW PET OWNERS
Have you welcomed a new furry family member to your home? We’d love to meet them! Visit our Must Know New Pet Owner Information page for useful resources and helpful recommendations for new pet owners.
Thank you for your patience and understanding and we look forward to seeing you and your furry family members!
- Your dedicated team at Dartmouth Veterinary Hospital